Benefits at a glance: Automated 3rd Party Verification

Third party verification (TPV) is a procedure that allows independent parties to confirm customer authenticity and details- whether the customer requesting a change or ordering a fresh product is genuine or not. Traditionally, the task of customer verification was performed by a TPV provider which remained prone to manual errors. However, with the advent of technology, the third-party verification procedure is now carried out using an automated process. In the course of the 3rd party verification process, an automated call script is used that walks the customer and agent through a set of steps to substantiate an order’s details. 

 

Benefits:

The reasons why automated 3rd party verification has replaced its traditional counterparts are many, including 

1. Consistency: With an automated TPV system, one can assure of a consistent and high-quality verification process; no risks of slurry speech or misinterpreted queries, whatsoever.  
2. Cost-efficiency: On using an automated TPV system, one can verify their customer orders at reduced costs- save more than 70% on calls made. 
3. Reliability: with improved features, this system makes communication more reliable and precise. This, in turn, helps in increasing the sales by allowing to gain access to more orders.

With 70% Lower Costs, lowered risks of making potential mistakes, Higher Quality Voice, Higher Quality Recordings, Higher Quality Control, and Faster Call Times, an automated TPV is far more beneficial than any Live Call Center’s performance ability.